Policies

APPOINTMENTS

The front desk does its very best in providing the client their preferred appointment time. Appointments are subject to availability. If you feel you would be more comfortable with a certain stylist- please let us know. Remember we work as a team and it is our mission to provide you with the best service.  Non requested appointments are subject to change without notice. We cannot guarantee appointments for those who arrive more than 20 minutes late on the day of their scheduled appointment; however, we will do everything possible to accommodate.

CANCELLATION / NO-SHOW POLICY
We require our guests to give us 24 hours notice if they need to move, change, or cancel an appointment for any reason. Failure to do so will result in a $25 service charge to their credit card or on account to be paid at their following visit. The same charges apply for no-shows. Exceptions may apply.

SCHEDULED APPOINTMENT POLICY

We reserve the right to move, change, or cancel any appointments made. We will do our best to notify you as soon as possible if any changes are made.

CONFIRMATION E-MAILS

As a courtesy to our guests, we are now offering e-mail reminders of your appointments. If you would prefer an e-mail reminder instead of a phone call, please mention it as you schedule your next appointment or at your next visit.

CONFIRMATION CALLS

We do our best to confirm each appointment via telephone; however, confirmation calls are not guaranteed. If you do not receive a call the day before your appointment, please call us to confirm your appointment time.

ADJUSTMENTS

We require our guests to contact us within 48 hours of the performed service if they are not satisfied with the end result due to a technical error made by the stylist / colourist. An appointment is then made to consult with the salon manager. At that time, an assessment will be done to determine if an adjustment is necessary.

REFUND POLICY: PRODUCTS

If a guest is not satisfied with a product, he/she may bring the product and the original receipt in, within 30 days of the purchase date, for an exchange or credit on a VALENTINO'S gift card. The product bottle must be at least 75% full for us to issue a refund. We do not give refunds in cash, credit, or debit.

REFUND POLICY: SERVICES

If a guest is not satisfied with his/her service, he/she may let the salon manager know within 48 hours of the service. A complimentary adjustment or alternative solution may be offered at the salon manager's discretion. We do not issue refunds for any services provided.

REWARDS PROGRAM
Points cannot be shared or distributed as each client accumulates points separately. Points are accumulated on a calendar year basis only and expire at the end of each calendar year. Valentino's has the right to modify or cancel its points system at any time.

VISITORS, FAMILY, CHILDREN

Visitors and family are welcome in our reception area. Remeber this is your time and to ensure the highest quality of service and relaxation for everyone. We ask that children only be in the salon when they have a scheduled appointment as we do not have the resources necessary to watch children during their parents' appointments in the salon.

Valentino's is not responsible for any soiled garments during any services. Please remove any garments you wish to protect from soiling, and use smocks provided.