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Salon Policies

Our Service Guarantee:

We make every attempt to ensure that you are satisfied with your experience at Valentino's. In the event that you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed.

Adjustment Policy: 
Refunds are not issued on salon services. However, if you are not loving your hair, we will invite you back to see what we can do for you.  If the results discussed during your original service were not achieved, we will happily adjust the service for you at no charge with your original service provider, if warranted - we want you to love your hair!  Corrective services will not be allowed more than 10 days past the initial service date.

Please keep in mind, using box colour or going from darker to lighter tones may result in more than one service to achieve your desired result.

To ensure that we can provide the best experience possible, we ask that you arrive 5-10 minutes prior to your scheduled time. If you are running late, please call or text ahead.  We will always do our best, but we may be unable to accommodate late clients.   If you arrive more than 15 minutes late for your scheduled appointment, we may request that you reschedule your services if we are no longer able to offer you a full service.

24 Hour Cancellation Policy:

We understand that unforeseen circumstances happen and you may need to cancel or change an appointment with us. 

In order to respect the time of both our guests and our staff, we simply ask that you notify us of a cancellation or reschedule no less than 24 hours prior to the appointment.

Appointments that are cancelled less than 24 hours prior to the start of your service, or no show appointments, will result in a charge for the full cost of the service you are reserved for. The fee will be charged to the credit card we have on file to secure your reservation.

The Price Menu posted shows our base prices. Prices are subject to change at any time depending upon individual service needs. Any quote given without a consultation is a rough estimate, as factors such as length/thickness, previous colour, time involved, etc cannot be determined without a consultation. Complimentary consultations with a Colourist are recommended for anyone requiring an exact price.

Color Renovation Policy:
Consultations must be booked prior to booking a Colour Renovation/Correction appointment. This allows you to discuss your goals with your Colourist, who will then know how much time will be needed to achieve your goals.  Color Renovations may take more than 1 appointment.  Color Renovations start at $120+/hour, and require a non-refundable deposit.

Retail Product Returns:
If you are unhappy with a hair care product, it can be exchanged within 14 days of purchase. 
No cash refunds will be given.

We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.

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